Refunds Policy

Thank you for shopping at Heavens Way. Please read this policy carefully. This is the Refund Policy of Heavens Way. All digital audio file products sold on Heavens Way,, are professionally recorded, mixed and mastered for playback on computer and mobile devices in MP3 format by an industry qualified and experienced sound production service. See our Terms and Conditions policy

Copyright and Piracy.

Infringing copyright and pirating is a crime. All in-house digital products produced by Heavens Way are commissioned specifically for Heavens Way. The music and words are owned by and copyright of Heavens Way and the composer(s) which may not be resold, hired, lent, distributed in any form or via any other platform or service, copied, decompiled or altered in any way. See our Terms and Conditions.

Digital products

Digital audio files are provided in MP3 format which is a standard audio file format playable on a wide range of digital devices and software. The customer is responsible for first checking that the device and software they use has been designed to play MP3 files before purchasing. The same applies for any other digital files we may choose to provide in other formats. This policy works in conjunction with and forms part of, our Terms and Conditions of the use of the website which includes our Limitation of Liability. By purchasing a product and providing us with your information you are accepting our Terms and Conditions. We issue refunds for digital products within 3 days of the original purchase of the product under the following circumstances:
  • If the file cannot be downloaded from our site successfully.
  • For any download issues in the first instance, please contact us by email: where we will provide you will an alternative method for downloading the file which should resolve the issue.
  MP3 Audio files for purchase on the website may be over 5 minutes in playing time and be of a larger file size (above 5MB).

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:
  • By email: